Healthcare Patient Portal

A US healthcare network spanning three states was managing appointments through phone calls, a legacy 2012 scheduling system, and paper reminders — with a 28% no-show rate costing significant clinic revenue each week. TroopIQ delivered a HIPAA-compliant patient portal and React Native mobile app integrated with Epic EHR, featuring self-service booking, lab results, and an ML-driven reminder engine that cut no-shows from 28% to 15.4% within 3 months.

A US healthcare network had a 28% appointment no-show rate, phone-only scheduling, and paper reminders with poor engagement — costing significant clinic capacity and revenue every week.

We delivered a HIPAA-compliant patient portal and React Native mobile app integrated with Epic EHR, featuring self-service booking, lab results access, and an ML-driven reminder engine.

No-show rate dropped from 28% to 15.4% and 82% of appointments became self-service — freeing 2.5 FTE of admin time within 3 months.

A multi-site outpatient healthcare network across three US states was managing appointments through a combination of phone calls, a legacy scheduling system from 2012, and paper-based reminders. No-show rates averaged 28%, costing the network significant revenue and clinic capacity each week.

Patients had no self-service option: rescheduling required calling during office hours, results were mailed or communicated by phone, and appointment reminders were sent 48 hours before via automated voice call — a method with low engagement among younger patient demographics.